Privacy Policy

1. Introduction

This Privacy Policy explains how Selaware LLC (“Selaware,” “we,” “us,” or “our”) collects, uses, discloses, and protects Personal Information when you visit our websites, use our software-as-a-service products, including Oculis, interact with our dashboards, APIs, collectors, documentation, support channels, or otherwise communicate with us (collectively, the “Services”).

Selaware provides software that helps organizations discover, monitor, analyze, and manage AI agent activity, AI usage, cost, performance, reliability, and related operational signals. Depending on how a customer configures the Services, Selaware may process information about AI agents, LLM calls, model usage, provider usage, token counts, estimated costs, cache savings, errors, latency, collectors, connected systems, and related technical metadata.

This Privacy Policy applies to Personal Information that Selaware processes as a business or controller. Where Selaware processes Personal Information on behalf of a customer under a written agreement, Selaware acts as a service provider, processor, or similar role, and that customer’s privacy policy and agreement with Selaware may apply.

Our details are:

Selaware LLC
Email: privacy@selaware.ai

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above and, where required by law, provide additional notice.

2. Definitions

“Personal Information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an identified or identifiable individual. Depending on applicable law, similar terms may include “personal data,” “personally identifiable information,” or “PII.”

“Customer Data” means information submitted to, collected by, or processed through the Services by or on behalf of a Selaware customer, including data collected by Oculis collectors or integrations.

“Usage Data” means technical, diagnostic, performance, event, log, and analytics data generated by use of the Services.

3. Information We Collect

3.1 Information You Provide to Us

We may collect information that you voluntarily provide, including:

Name, business email address, phone number, company name, job title, and other business contact details;
Account registration details, login credentials, and administrative user details;
Billing, subscription, and payment-related information;
Communications with us, including support requests, sales inquiries, product feedback, demos, and survey responses;
Marketing preferences and event registration information; and
Any information you choose to submit through forms, email, chat, support tickets, or other communications.

3.2 Information Collected Through the Services

When customers use Selaware products, including Oculis, we may collect or process information such as:

User account and organization information;
AI agent names, identifiers, configuration metadata, and source system metadata;
LLM provider, model, route, endpoint, and integration metadata;
Token usage, request counts, estimated cost, cache savings, latency, response time, error rates, retry counts, and performance metrics;
Collector status, version, health, uptime, deployment metadata, system type, container or Kubernetes metadata, hostnames, IP addresses, logs, and diagnostic events;
API request metadata, access timestamps, authentication events, audit logs, and security events;
Prompt and response content only if the customer configures the Services to capture or transmit that content; and
Other technical information needed to provide, secure, troubleshoot, and improve the Services.

Customers are responsible for configuring the Services appropriately and for determining what data is submitted to Selaware.

3.3 Website, Device, and Usage Information

When you visit our websites or use our Services, we may automatically collect:

IP address, browser type, device type, operating system, referring URLs, pages viewed, and access times;
Log data, diagnostic data, crash data, and performance data;
Approximate location derived from IP address; and
Cookie, pixel, and similar tracking information as described below.

3.4 Information from Third Parties

We may receive information from third parties, including:

Business partners, resellers, marketplaces, and integration partners;
Payment processors and billing platforms;
Identity providers and single sign-on providers;
Publicly available sources, such as company websites and professional networking sites;
Third-party data providers used for business contact enrichment; and
Security, fraud prevention, and analytics providers.

4. How We Use Information

We may use Personal Information and Customer Data for the following purposes:

To provide, operate, maintain, secure, and improve the Services;
To create and manage accounts, organizations, subscriptions, billing, and authentication;
To discover, monitor, analyze, and display AI agent activity, AI usage, cost, cache savings, performance, errors, reliability, and related operational insights;
To operate collectors, dashboards, APIs, alerts, notifications, reports, and integrations;
To provide customer support, troubleshooting, onboarding, training, and professional services;
To detect, prevent, investigate, and respond to fraud, abuse, security incidents, unauthorized access, service misuse, and policy violations;
To maintain audit logs, security logs, and compliance records;
To communicate with you about the Services, product updates, administrative notices, support matters, and security alerts;
To send marketing communications where permitted by law and consistent with your preferences;
To identify, contact, and analyze prospective customers and business leads;
To conduct analytics, research, product development, and service improvement;
To generate aggregated, de-identified, or anonymized insights that do not identify an individual or customer; and
To comply with legal obligations, enforce agreements, resolve disputes, and protect the rights, property, and safety of Selaware, our customers, users, and others.

We do not use Customer Data to train third-party AI models unless the customer has expressly authorized that use in writing.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing Personal Information, we rely on one or more of the following:

Performance of a contract or steps taken before entering into a contract;
Our legitimate interests, such as providing, securing, improving, and marketing the Services;
Compliance with legal obligations;
Consent, where required, such as for certain marketing communications or optional integrations; and
Protection of rights, safety, and security.

We do not sell Personal Information in the traditional sense. We also do not rent Personal Information.

We may share Personal Information or Customer Data with:

Service providers and vendors who help us provide hosting, infrastructure, analytics, payments, billing, customer support, email delivery, security, monitoring, logging, and other business operations;
Integration providers when a customer enables or configures an integration;
AI, cloud, and infrastructure providers where necessary to provide requested Services or customer-configured functionality;
Professional advisers, including attorneys, accountants, auditors, insurers, and consultants;
Affiliates, subsidiaries, successors, investors, lenders, or potential acquirers in connection with financing, corporate transactions, mergers, acquisitions, reorganizations, or sale of assets;
Government authorities, courts, regulators, or law enforcement when required by law or when we believe disclosure is necessary to protect rights, safety, security, or property; and
Customers and authorized users within the same customer organization, according to account permissions and product configuration.

If we share information with service providers, we require them to use the information only for the purposes of providing services to us or as otherwise permitted by law and contract.

7. AI and LLM Provider Data

Selaware may help customers monitor AI systems, agents, LLM calls, and related provider activity. Depending on the customer’s configuration, the Services may process metadata about AI requests and responses, including provider, model, token usage, cost, latency, errors, and related telemetry.

Unless specifically configured by the customer, Selaware is designed to focus on operational metadata rather than storing full prompt or response content. If a customer enables collection of prompt content, response content, attachments, or other sensitive data, that customer is responsible for ensuring it has the necessary rights, notices, consents, and legal basis to submit that information to the Services.

8. Google Workspace API Data

If Selaware offers or enables features that use Google Workspace APIs, our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We will use Google Workspace API data only to provide or improve user-facing features that are visible and prominent in the Services, or as otherwise permitted by the Google API Services User Data Policy. We will not use Google Workspace API data for advertising, and we will not use such data to train generalized AI or machine learning models unless expressly permitted by Google’s policies and authorized by the customer.

9. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

Operate and secure our websites and Services;
Remember preferences and improve user experience;
Analyze traffic, usage, and performance;
Understand marketing campaign effectiveness; and
Support fraud prevention, authentication, and session management.

You can usually modify your browser settings to decline or delete cookies. Some parts of the Services may not work properly without certain cookies.

We may use analytics tools, such as Google Analytics or similar services, to understand how visitors use our websites and Services. These tools may collect information such as IP address, pages visited, browser type, and device information. We use this information to improve the Services and understand usage trends.

10. Security

We use commercially reasonable technical, administrative, and organizational safeguards designed to protect Personal Information and Customer Data from unauthorized access, disclosure, alteration, destruction, loss, or misuse. These safeguards may include encryption, access controls, authentication, logging, monitoring, secure development practices, and vendor management.

However, no method of transmission over the Internet or electronic storage is completely secure. Customers and users are responsible for protecting account credentials, properly configuring integrations and collectors, and limiting the data they submit to the Services.

11. Data Retention

We retain Personal Information and Customer Data for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.

Retention periods may vary based on the type of data, customer configuration, subscription terms, legal requirements, and operational needs. We may delete, de-identify, aggregate, or anonymize information when it is no longer needed.

Customers may be able to configure retention settings for certain product data. If an account is terminated, we may retain information for a limited period as required for backups, security, legal, financial, or compliance purposes.

12. International Data Transfers

Selaware may process and store information in the United States and other countries where we, our service providers, or our customers operate. These countries may have data protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections or other mechanisms recognized by applicable law.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your Personal Information, including the right to:

Access or confirm whether we process your Personal Information;
Correct inaccurate Personal Information;
Delete Personal Information;
Receive a copy of Personal Information in a portable format;
Object to or restrict certain processing;
Opt out of certain marketing communications;
Opt out of certain sales, sharing, targeted advertising, or profiling where applicable; and
Appeal a decision we make regarding a privacy rights request, where required by law.

To exercise privacy rights, contact us at privacy@selaware.ai.

We may need to verify your identity before responding to a request. We may deny or limit requests where permitted by law, including where fulfilling the request would adversely affect the rights of others, interfere with legal obligations, compromise security, or conflict with legitimate business needs.

If we process your Personal Information on behalf of a Selaware customer, we may direct your request to that customer or assist the customer in responding to your request.

14. Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in the email or contacting us at privacy@selaware.ai. Even if you opt out of marketing communications, we may still send you non-marketing messages, such as service notices, security alerts, billing notices, and transactional communications.

15. Children’s Privacy

The Services are intended for business and enterprise use and are not directed to children under 13 or the age required by applicable law. We do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information to us, contact us at privacy@selaware.ai so we can take appropriate action.

16. Customer Responsibilities

Customers are responsible for:

Providing required notices and obtaining required consents from their users, employees, contractors, and other individuals;
Ensuring they have the legal rights and authority to submit Customer Data to Selaware;
Properly configuring collectors, integrations, retention settings, access controls, and data capture settings;
Avoiding submission of unnecessary sensitive data, regulated data, or confidential information unless authorized by contract and appropriate safeguards are in place; and
Complying with applicable privacy, employment, security, monitoring, and data protection laws.

17. Third-Party Links and Integrations

The Services may include links to third-party websites, platforms, integrations, or services. We are not responsible for the privacy practices of third parties. Your use of third-party services may be governed by their own terms and privacy policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website or made available through the Services. The “Last updated” date will indicate when the policy was last revised. Your continued use of the Services after an update means you acknowledge the updated Privacy Policy, unless additional consent is required by law.

19. Contact Us

For questions about this Privacy Policy or to exercise privacy rights, contact us at: